Billing Frequently Asked Questions

Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.

  • Hawthorn Surgery Center

  • Your surgeon’s office – his/her fee for performing your surgery.

  • Your anesthesiologist – services related to the type of anesthesia required for your surgery.

  • Your pathologist – services for tissue specimens removed during surgery requiring further examination.

  • Surgical Assistant – If your surgery requires a special surgical assistant, you may be billed for their services.

What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery. WE ARE UNABLE TO ACCEPT PERSONAL CHECKS.

When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Do you charge interest?
No

Are we able to set up a payment plan?
We do ask that all balances are paid in full within 180 days.  If you encounter problems paying within the 180 days, please contact our office immediately at 844-873-0265 and ask for our collections department.

What is your credit and payment policy?
Unless arrangements are made in advance, full payment is due within 60 days of your surgery. Self pay surgeries must be paid in full on or before your surgery date.

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We may request that your deductible and copay amounts are paid on or before your date of surgery.  You will receive a phone call from us regarding the amount to pay.

If you anticipate difficulty in paying your bill within the outlined period, please let us know immediately.